Sample Follow Up Services (SFS)  Introduction and Quotation

Sample Follow Up Services (SFS)  Introduction and Quotation

(1) Client (Importer) authorizes CQI

client (Importer) authorizes CQI to provide sample follow-up (SFS) service;

The client notifies the factory or supplier to courier the samples to CQI’s office.

(2) The importer and the factory reach a preliminary cooperation intention

CQI’s SFS service is to follow up the production of samples after the importer and the factory reach a preliminary cooperation intention.

(3) What does the SFS service include ?

  • The SFS service is where CQI staff will follow up with the factory by phone and email during the pre-production, mid-production and post-production stages of the samples and report the progress of the samples to the client by email.
  • The SFS service helps to keep the client informed of the progress of the sample development and to solve any problems.
  • After the factory has completed the production of samples, samples are sent to CQI’s Xiamen office for general product appearance inspection. CQI will inform the client immediately,
  • If the client wants the factory to re-sample, we will contact the factory to follow up.
  • If the client finds such cosmetic issues acceptable, CQI will arrange for a follow-up cross-border mailing of samples to the client.
  • Based on the client’s mail sample request and CQI’s general requirements, CQI’s staff will repackage the client’s samples and send them to the foreign importer’s office address via cross-border courier to save cross-border courier fees.

(4) What benefits can clients get from the SFS Service?

The SFS service will Significantly improve the efficiency of sample follow-up for importers;

  • No time difference between CQI’s SFS staff and factory suppliers in China;
    No language barrier in communication;
  • Reduced sample development time and timely detection of problems;
    Repackaging of samples from different factories and unified mailing of samples saves you cross-border courier costs;
  • CQI’s SFS service allows importers to immediately have a China office with professional supply chain related staff to help take care of sample matters;
  • Most importantly, with the help of SFS services, importers can spend their time on the most valuable things, For example, factory development, market research, client development, etc.

(5) SFS Quotation

SFS service follows the client’s sample development project at the factory and is responsible for the progress of the sample development process;

After receiving the samples from the factory, SFS will check the appearance of the samples;

The communication with the client and the factory is based on the sample package sent by the factory;

The quotation for SFS service is based on the factory and the package of samples;

SFS quotation 18 USD/factory/parcel

(6) Basic information about the samples from the factory

The factory is required to provide basic information about the samples, such as, client name, order number, supplier name, product name, which is the key information of CQI SI service and will be entered into CQI’s system and can be easily traced by all parties;

(7) Domestic Courier

If the supplier requires the samples to be sent back to the factory after sample inspection, CQI’s staff will arrange for the samples to be sent by collect mail;

(8) International Courier

CQI’s SFS staff will package and mail the samples to foreign countries on behalf of clients.  According to the latest international courier requirements, the majority of international courier shipments require payment by the sender.

(9) Sample Retention 3 Months

During the sample follow-up service SFS, CQI is responsible for retaining samples that have not been arranged to be sent abroad, if the supplier or factory does not request the samples to be sent back, for a period of 3 months, after which time CQI will clean and destroy them to protect the rights of all parties.

(10) Disclaimer CQI’s sample follow up service (SFS)

The SFS service is for clients in China only and is similar to office clerical services, where samples are checked for appearance based on basic consumer perceptions of product appearance. This service does not involve the interests of the parties involved in the transaction and cannot be used as evidence in litigation by the interested parties;

Due to the epidemic and the delivery time of the courier, CQI will only check the appearance of the samples received, and if the samples are found to be defective in appearance, it is only for the reference of the client and has no bearing on the conclusion of the transaction between the parties.

Note: Here “client” refers to the importer, “factory” refers to the supplier who supplies to the importer.
“CQI” refers to CQI quality consultancy co. ltd, “SFS” refers to Sample Follow Up Services

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