Title: Analysis of Return Phenomena on E-commerce Platforms and the Underlying Consumer Demands
Abstract: With the development of the internet, e-commerce platforms have become one of the main channels for consumers to shop. In order to attract and please consumers, return policies on e-commerce platforms have become increasingly lenient, leading to a frequent occurrence of consumer returns. This article aims to classify and analyze the reasons for online shopping consumer returns, in order to help e-commerce sellers understand consumer demands from diverse return reasons and enhance their business level.